Senior IT-supporter

Kort om jobbet

Official occupation: IT-supporter. Employment conditions: Almindelige vilkår. Employer CVR: 78834412. Primary career market: Technology & Digital (reviewed employer registry). Are you a hands-on IT professional who thrives on solving complex problems — and enjoys helping colleagues get things done? Join our Group IT team in Aarhus and become the go-to person for technical support across a fast-growing, international software company. The job As Senior IT-supporter, you'll be a key part of the service desk — we are the single point of contact (SPOC) for end-users. Based in Aarhus, your day-to-day focus will span walk-in troubleshooting and meeting room equipment through to escalated tickets and critical incident handling. You'll serve a technically diverse user base that includes many developers and testers, which means you'll need to calibrate your communication to meet each person where they are: knowing when a brief answer is enough and when a detailed explanation adds real value. Our environment spans Windows, Office 365, Intune, Autopilot, Exchange, VPN, meeting room technologies. The service desk provides first- and second-line support across most of these platforms, so hands-on experience with several of them is important. We manage tickets through Ivanti Neurons and projects through Jira1 …

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