Process & Journey Manager

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Great customer journeys are built behind the scenes At If, we're working to make insurance simpler, smarter and more connected across channels. To make that happen, we need to bring together customer journeys, business processes and digital capabilities in a more structured and scalable way. We're now looking for a Process and Journey Manager to help drive that work. You'll work across business and technology to turn customer insights, data and digital capabilities into better customer journeys and more effective end-to-end processes. About the Role As a Process and Journey Manager, you'll play a central role in building and improving end-to-end customer journeys and processes across channels. Working across business and technology, you'll use CRM capabilities, customer and process data, and digital platforms to identify opportunities, reduce friction and drive improvements that create value for customers and support business goals. You'll help connect lifecycle management, journey orchestration and process development into a seamless end-to-end experience. From identifying improvement opportunities and designing solutions to implementation, optimization and governance, you'll play a central role throughout the process1 …

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