Team Manager, First Response Services – Falck Global Assistance

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Do you want to lead a team of first response professionals who help people in their most critical moments? Can you drive outstanding performance and ensure client satisfaction? And do you have a passion for coaching others and helping them succeed? Then, join Falck and bring care into your career!About the jobTo shape the experience Falck’s clients receive when they need us most, we are looking for a Team Manager to join our First Response Services team in the Nordics.The Team is the first point of contact for customers who need assistance during their travels, for example, in cases of acute illness or injury.You will be responsible for building, guiding, and sustaining a team of first response professionals who show up for clients in their most critical moments. At Falck, we turn care into action by supporting our frontline, ensuring every client interaction reflects the highest standards of quality, empathy and efficiency. This is not a coordination role; it is a leadership role combining hands-on people leadership with clear financial and operational accountability. Your key responsibilities will be:Team Leadership & Development: Provide daily coaching, guidance, and support to team members1 …

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