After Sales Team Lead

Opportunity summary

As After Sales Team Lead you are responsible for leading the After Sales team to ensure efficient handling of Warranty claims, Service and Spare Parts, driving continuous improvements in After Sales processes, and delivering excellent service to customers and internal stakeholders. You will manage After Sales lifecycle activities from claim intake and technical assessment to reimbursement and root‑cause analysis, ensuring compliance with company policy and regulatory requirements as well as overseeing Service and Spare Parts requests and fulfilment processes. The Team Lead is responsible for defining and implementing After Sales processes, KPI structures and continuous improvement initiatives across the business. As Team Lead, you will have both leadership and operational responsibilities. In addition to leading and supporting the team, you will actively handle cases and contribute to the day-to-day operations. Your Impact Lead and coach a team of 2 After Sales specialists, providing day‑to‑day guidance, performance management and development opportunities. Own the end‑to‑end After Sales process including claim registration, technical evaluation, cost assessment, Service and Spare Parts request, approval of workflows and supplier recovery1 …

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