IT INCIDENT MANAGER

Opportunity summary

Challenges you will work on: Some roles prevent disruption before it happens. Others take charge when it does. As Incident Manager at SAS, you will coordinate the response to major IT incidents, helping restore critical services while keeping stakeholders informed and operations moving. You will act as the central point of coordination during major incidents, bringing together technical teams, suppliers, and business stakeholders to manage critical situations effectively. In a fast-paced and business-critical environment, you will help minimize disruption, support operational stability, and drive continuous improvement across incident management processes. Success in this role requires a calm, structured, and collaborative approach, with the ability to make informed decisions and communicate clearly under pressure. Your responsibilities include: Lead and coordinate the response to major IT incidents until services are restored and stabilized. Assess business impact and urgency, ensuring the right technical teams and suppliers are engaged quickly. Facilitate incident bridges and coordinate actions, escalations, decisions, and communications throughout the incident lifecycle. Maintain focus on service restoration while supporting investigation, workaround, and recovery activities1 …

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