Support Consultant

Opportunity summary

Employment type: FULLTIME. Do you thrive in a fast-paced support environment where you need to help customers both quickly and thoroughly? Do you take pride in ensuring that customers feel they are in good hands, no matter how busy things get? Then you might be the Support Consultant we are looking for! As part of the department You will become part of EG Housing's Customer Support team and have primary responsibility for 2nd line support for EG ProBo, EG ProBo Extra, and EG Bolig – our solutions for professional property administration. You are the link between customers and the technical teams. You understand both the business side and the systems, and you ensure that nothing falls between the cracks. You will handle cases that require more than quick answers – guidance on configuration and setup, follow-up on open cases, and ongoing documentation of solutions to ensure that knowledge is retained. You maintain an overview and drive your cases to completion. You will be based in Ballerup and work closely with colleagues in Aarhus. The team is informal, professionally strong, and characterised by a collaborative spirit – especially when things move quickly. Your tasks: Supporting, Solving, and Driving Customer Success You will be responsible for: Guidance and configuration – helping customers with setup, customisation, and correct use of EG ProBo, EG ProBo Extra, and EG Bolig1 …

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