Customer Success Manager

Opportunity summary

Are you our next Customer Success Manager? Do you have a natural flair for Customer Success and commercial insight into scaling businesses across different industries, by focusing on their unique KPI’s? Then join us in building a world-class product that helps our customers succeed! At Plecto, we are on a mission to create the world’s no 1. Performance platform. We want to grow and become better at what we do, and this is what motivates us every day to build a platform that helps other companies and people do the same. What you will do: You will become Plecto's face to the outside world, with daily interaction with our customers both in writing and in online meetings. You will become an expert in providing excellent customer experience and responsible for onboarding, retention, upgrades and technical support mainly towards our customers. You will become an important part of our Customer Experience team here in Aarhus and you will be working closely together with our colleagues in Sales, Product and Operations. Key Responsibilities Customer Engagement & Development Onboarding & Training: Onboard new customers and conducting training for new and existing users in the optimal use of Plecto’s features. Success metrics: Identify customer goals and consult with them to create a winning setup based on their unique KPIs1 …

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