Senior IT-supporter

Opportunity summary

Employment type: FULLTIME. Are you a hands-on IT professional who thrives on solving complex problems — and enjoys helping colleagues get things done? Join our Group IT team in Aarhus and become the go-to person for technical support across a fast-growing, international software company. The job As Senior IT-supporter, you'll be a key part of the service desk — we are the single point of contact (SPOC) for end-users. Based in Aarhus, your day-to-day focus will span walk-in troubleshooting and meeting room equipment through to escalated tickets and critical incident handling. You'll serve a technically diverse user base that includes many developers and testers, which means you'll need to calibrate your communication to meet each person where they are: knowing when a brief answer is enough and when a detailed explanation adds real value. Our environment spans Windows, Office 365, Intune, Autopilot, Exchange, VPN, meeting room technologies. The service desk provides first- and second-line support across most of these platforms, so hands-on experience with several of them is important. We manage tickets through Ivanti Neurons and projects through Jira. You'll be expected to get up to speed quickly with the tools and workflows already in place1 …

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