Customer Success Manager DACH

Opportunity summary

Are you a SaaS-savvy German speaker? Shape Customer Success in DACH!At tamigo, we are more than just a SaaS company. We are the trusted partner for Workforce Management across Europe, assisting well-known international retail and hospitality brands in making their daily operations more efficient and transparent.As a Customer Success Manager (CSM), you drive growth and loyalty by ensuring that customers achieve maximum value from our solution. You act as their trusted advisor and proactively identify expansion opportunities, generate referrals, and secure high engagement.Your core responsibility is to own a portfolio of customers (primarily in Germany, Austria and Switzerland) and cater to the different needs across different types of customers. You are your customers’ main point of contact, you offer advice and assistance to help them reach their objectives through our SaaS solution, and you actively grow your accounts.What you will doRetain: Ensure good user adoption and customer engagement. You understand your customer base, and you make it a priority to constantly help the customer use tamigo in the best way possible based on their overall goals.Nurture: Strengthen relationships with customers through your functional expertise1 …

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