Service Desk Technician

Opportunity summary

Employment type: FULLTIME. Applications are considered on a rolling basis København On-site Job Description Service Desk Technician Would you like to work hands-on with B2B network operations and help keep critical digital infrastructure running? In this role, you will take ownership of customer cases, troubleshoot network-related issues and make sure the right actions are taken when services are affected.What you need to succeedRelevant education in IT/ networking.Experience working with network products and a good understanding of network structures.Professional communication skills in both Danish and English.Experience working in a structured way with operational cases, where you prioritise according to SLAs and business criticality.About the role and the team You will join a specialised team supporting GlobalConnect’s B2B customers within network and security services. Based primarily at our Copenhagen office, you will work closely with colleagues to solve incidents, share knowledge and ensure effective handovers.The role combines technical troubleshooting with customer communication. You will be responsible for keeping cases moving from the first contact through follow-up, resolution or the correct handover.The role follows a planned 24/7 shift rotation with a mix of daytime, evening and night shifts, including evening shifts around 15–23 and night shifts around 23–071 …

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