Major Incident Manager

Opportunity summary

Employment type: FULLTIME. Major Incident/Incident ManagerDo you stay cool under pressure, and communicate and lead with clarity when things go off track? In this role, you will be the one steering the communication, coordinating incident resolution efforts and be key in safeguarding the stability of critical software used by both private and public sector organisations – i.e. making a real impact when it counts.The job - Clear and effective communication in high-pressure situationsAs a Major Incident / Incident Manager, you will be part of a dedicated team responsible for facilitating incident resolution efforts both within and across teams. You will work closely with our Service Desk as well as second and third-level support to ensure smooth and structured incident handling.Clear and effective communication is essential, both with customers and internal stakeholders. You will be responsible for delivering timely and accurate updates throughout the incident lifecycle, ensuring all stakeholders and everyone involved is informed and aligned.You will play a key role in prioritising and facilitating incident resolution activities based on urgency and always keep a 1 …

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