Customer Service Manager

Opportunity summary

SSI Diagnostica Group is a global leader in infectious disease diagnostics, helping healthcare professionals prevent, monitor, and diagnose diseases through innovative diagnostic products and solutions. Our organization brings together five respected portfolios—SSI Diagnostica, TECHLAB®, Beijing Genesee Biotech (BGB), CTK Biotech, and Gulf Coast Scientific—combining more than 200 years of scientific expertise to improve patient outcomes worldwide.With a specialized focus on Gastrointestinal, Respiratory, and Bloodborne infectious diseases, we are committed to delivering high-quality diagnostic solutions that make a meaningful difference in healthcare. At TECHLAB®, founded by pioneering scientists from the Virginia Tech Anaerobe Laboratory, innovation and scientific excellence have been at the heart of our success since 1989.Job SummaryWe are seeking an experienced and collaborative Customer Service Manager & ERP Global Process Owner to lead customer service operations while serving as the global process owner within Microsoft Dynamics 365 (D365).In this role, you will oversee a Virginia-based customer service team while driving global process standardization, ERP optimization, system enhancements, and continuous improvement initiatives across the organization1 …

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