VIKING Germany is looking for a Service Coordinator

Opportunity summary

Employment type: FULLTIME. JOIN VIKING - and help build a safer world We are looking for a committed full-time employee to join our team with immediate effect at our station in Hamburg as Service Coordinator (m/f/d) Your responsibilities in supporting the team • Receive enquiries and support on service quotations • Schedule resources, arrange transport (incl. barges/cranes), and coordinate with customers, ports, and subcontractors for service requests. • Ensure correct transportation documents • Plan and manage service delivery cost-effectively • Maintain and update capacity planning calendar, equipment, SOA stock and floor space • Ensuring spare parts are ordered and available for technicians prior to service jobs taking place • Coordinate and follow up on supply of parts from suppliers/subcontractors • Support technicians during service jobs and ensure checklists and manuals are available for technicians • Manage complaints, report NCRs and assist with corrective actions • Monitoring and closing all relevant work and service orders • Issuing reports immediately and certificates related to service executed • Ensure timely and accurate invoicing upon completion of service activities1 …

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