Student assistant for Business Solutions

Opportunity summary

We are looking for a student assistant to join us in the Digital & Data Excellence department. You will be a part of the Business Solutions team, focusing on our SmartSimple-based Grant Management System (GMS) called NORMA. NORMA is used to receive and assess research grant applications, and to administer and pay out grants, and is used by both internal staff as well as a wife range of external users. The job As a student assistant, you will work closely with your colleagues in the Business Solutions team and co-workers across the Foundation.Your primary tasks will include: - Providing guidance and troubleshooting to internal and external users via Zendesk focusing primarily on technical issues and other questions related to applications and grants in NORMA - Assisting your colleagues in the Foundation with setting up new open calls for applications, exporting reports and other day-to-day tasks - Participating in training of new users, producing manuals, and creating training material for internal and external users - Participating in usability testing of the system and technical configuration of NORMA The Business Solutions team already comprises five full-time employees and one other student assistant, all with various cross-disciplinary backgrounds within information technology1 …

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