Technical Support Specialist - US Operations

Opportunity summary

You will be a person our US members and our US care team turn to when something does not work. Not a ticket queue - a problem solver with real access to the systems and real authority to fix things.What the job actually isEmbla runs on software we built ourselves: Emblazer, our clinical OS for coaches / doctors / nurses, and the member app that thousands of people open every day. When a coach cannot see a member's data, when a member cannot log their medication, when an integration goes quiet - you are the first line, and often the last.That means:Supporting US members and US-based staff across chat, email and the occasional callGetting deeply fluent in our internal systems - not surface-level, but genuinely knowing how they workDiagnosing issues, resolving what you can, and writing up what you cannot so engineering can act on it fastSpotting the patterns behind repeat tickets and pushing for the fix instead of the workaroundBuilding the documentation and tooling that makes the next person's job easierThe timezone, honestlyAll our customers are on US time. If you are based in Denmark, that means a couple of late days a week at the office. We are not going to pretend otherwise. In exchange you get real flexibility on everything else - your mornings are yours, and we mean it.Who this is forYou like problems more than you like process1 …

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